When using your mobile device, if you can’t see the Milo Network during the setup of your Milo Base, it’s most likely because the device being used cannot communicate with the Milo Base on the right frequency (5 GHz). The Milo Base comes up as a 5 GHz Wireless Access Point (WAP), while certain smartphones and older devices only operate on a 2.4 GHz frequency. In other words, these types of devices are unable to setup a Milo Base.
However, this is easily fixed!
Since Milo Points can act as 2.4 GHz WAPs, all you need to do is plug in a Point somewhere near your Base during setup. Doing so will then allow your smartphone or device that only operates on a 2.4 GHz frequency to communicate with the Milo Base via the now plugged-in 2.4 GHz Point! The Milo Network should now be visible on your device, giving you the ability to continue setup and configure your Base via your Point.