In some rare instances, it may be necessary for you to reset your Milo. There are two different ways that Milo can be reset. If your Milo does not come online, or if either of the points is not communicating, a reset will oftentimes get you back in business.
- For a standard reset of the Milo, press and hold the reset button on the bottom of the base for 5 seconds. You should see the green lights on the base flash once per second. The unit will shut down and restart itself. This process usually takes only a few seconds.
- In rare instances, if Milo freezes up or becomes unable to properly complete the boot cycle, press and hold the reset button on the bottom of the base for 15 seconds. You should see the green lights on the base blink once per second at first, and then at a much faster rate. Release the reset button once Milo’s green lights start the fast blinking. The unit will power down completely and reboot itself.
Please note: Resetting the Milo will revert the network name and password to default factory settings. Cloud optimizations for Milo will also be reset. Milo should continue to optimize itself once it’s back online.