How do I reset Milo? (This is only done in extreme curcumstances)

In some instances, it may be necessary for you to reset your Milo. If your Milo Base (or S/U) does not broadcast an SSID, or if either of the Points (or S/U) is not communicating, a reset will oftentimes get you back up and running.

 For a standard reset

1. Press and hold the reset button on the bottom of the Base (or S/U) for 5 seconds.
2. You should see the green lights on the unit flash once per second.
3. The unit will shut down and restart itself.
4. This process usually takes only a few seconds.
5. Complete steps 1-3 in the same fashion for all Points connected to the same Milo family.  (Never perform a reset on only 1 unit in the Milo family and ALWAYS start with the Base)

In very rare instances, if Milo freezes up or becomes unable to properly complete the boot cycle a hard reset is required.

1. Press and hold the reset button on the bottom of the Base (or S/U) for 15 seconds.
2. You should see the green lights on the Base (or S/U) blink once per second at first, and then at a much faster rate.
3. Release the reset button once Milo’s green lights start the fast blinking.
4. The unit will shut down, restart itself, and then reboot itself.
5. This process usually takes from 1-5 minutes.
6. Complete steps 1-3 in the same fashion for all Points connected to the same Milo family.  (Never perform a reset on only 1 unit in the Milo family and ALWAYS start with the Base)
7. You should only see a blue light on the Base and the Points should be flashing green and amber lights.
8. Bring up the Milo app and on the login screen choose the Setup option since performing a hard reset deletes all locally stored information such as network name customization and app account login credentials. 
9. Follow through with the setup process via the app and your internet connection should be reestablished.  At the end of the setup process, the Milo app will check if there is new firmware for the system and install the latest release.

Please note: Resetting Milo will revert the network SSID and password to default factory settings. Cloud optimizations for Milo will also be reset. Milo should continue to optimize itself once it’s back online.